Napoleon’s Product Warranty
This warranty information pertains to products purchased after January 1st, 2020.
Please check your product manual for your exact warranty information.
FOR PRESTIGE®/PRO™ GRILL CARTS AND BUILT-IN MODULES AND FOR 500 AND 700 SERIES GRILLS.
Napoleon President’s Limited Lifetime Warranty
NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:
| Aluminum castings / stainless steel base | Lifetime |
| Stainless steel lid | Lifetime | |
| Porcelain enamel lid | Lifetime | |
| Stainless steel cooking grids | Lifetime | |
| Stainless steel tube burners | 10 years full coverage, plus 50% off for life | |
| Porcelain-enameled cast iron cooking grids | 10 years full coverage, plus 50% off for life | |
| Stainless steel sear plates | 5 years full coverage, plus 50% off for life | |
| Stainless steel infrared rotisserie burner | 5 years full coverage, plus 50% off for life | |
| Ceramic infrared burners (excluding screen) | 5 years full coverage, plus 50% off for life | |
| All other parts | 2 years |
15 YEAR LIMITED WARRANTY - NEW FOR LE, LEX (Cart and Built-in Heads), ROGUE® and PRO605CSS
Napoleon 15 Year Limited Warranty
NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:
| Aluminum castings / stainless steel base | 15 Years |
| Stainless steel lid | 15 Years | |
| Porcelain enamel lid | 15 Years | |
| Stainless steel cooking grids | 15 Years | |
| Stainless steel tube burners | 10 years full coverage, plus 50% off until the 15th year | |
| Stainless steel sear plates | 5 years full coverage, plus 50% off until the 15th year | |
| Porcelain-enameled cast iron cooking grids | 5 years full coverage, plus 50% off until the 15th year | |
| Ceramic infrared burners (excluding screen) | 5 years full coverage, plus 50% off until the 15th year | |
| All other parts | 2 years |
10 YEAR LIMITED WARRANTY - NEW FOR Triumph® and TravelQ™ 285 Series (incl. PRO285)
Napoleon 10 Year Limited Warranty
NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:
| Aluminum castings / stainless steel base | 10 Years |
| Stainless steel lid | 10 Years | |
| Porcelain enamel lid | 10 Years | |
| Painted steel lid | 5 years full coverage, plus 50% off until the 10th year | |
| Stainless steel tube burners | 5 years full coverage, plus 50% off until the 10th year | |
| Stainless steel sear plates | 5 years full coverage, plus 50% off until the 10th year | |
| Porcelain-enameled cast iron cooking grids | 5 years full coverage, plus 50% off until the 10th year | |
| Ceramic infrared burners (excluding screen) | 5 years full coverage, plus 50% off until the 10th year | |
| All other parts | 2 years |
10 YEAR LIMITED WARRANTY - FOR Charcoal Kettle Series and Apollo® Smokers
Napoleon 10 Year Limited Warranty
NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:
|
| Porcelain enamel lid and bowl | 10 Years |
| Air control system | 5 years full coverage, plus 50% off until the 10th year | |
| Porcelain-enameled cast iron cooking grids | 5 years full coverage, plus 50% off until the 10th year | |
| Chrome plated cooking grids | 3 years full coverage, plus 50% off until the 10th year | |
| All other parts | 2 years |
10 YEAR LIMITED WARRANTY - For Oasis™ and Built-in Components, including drop-in side burners
Napoleon 10 Year Limited Warranty
NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:
|
| Aluminum castings / stainless steel base | 10 Years |
| Stainless steel tube burners | 10 Years | |
| Ceramic infrared burners (excluding screen) | 5 years full coverage, plus 50% off until the 10th year | |
| Stainless steel lid, door and drawer panels | 5 years full coverage, plus 50% off until the 10th year | |
| Porcelain-enameled cast iron cooking grids | 5 years full coverage, plus 50% off until the 10th year | |
| Stainless steel or porcelain sear plates | 3 years full coverage, plus 50% off until the 10th year | |
| All other parts | 2 years |
3 YEAR LIMITED WARRANTY - For Patioflame® Tables and Patioflame® Burner Kits
Napoleon 3 Year Limited Warranty
NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:
| Aluminum table top and pedestal | 3 Years |
| Stainless steel housing | 3 years | |
| Stainless steel burner assembly | 3 years | |
| All other parts | 2 years |
plus L.d. means an extended warranty period whereby the replacement part will be made available to the purchaser for the lifetime* of the grill at 50% of the current retail price.
plus15 means an extended warranty period whereby the replacement part will be made available to the purchaser for an additional 15 years at 50% of the current retail price.
plus10 means an extended warranty period whereby the replacement part will be made available to the purchaser for an additional 10 years at 50% of the current retail price.
*Lifetime means a warranty period of 30 years.
This warranty applies to: the European Union, Switzerland, Andorra, San Marino, Norway, Iceland and Liechtenstein.
The statutory rights to which the customer is entitled in the event of defects in accordance with §§ 437 ff. BGB (German Civil Code) are not affected by this guarantee and are not restricted or changed by the guarantee. Utilisation of the statutory rights is free of charge.
Conditions and Limitations
NAPOLEON warrants its products against manufacturing defects to the original purchaser only, provided that the purchase was made through an authorized NAPOLEON dealer and is subject to the following conditions and limitations:
This factory warranty is non-transferable and may not be extended what-so-ever by any of our representatives.
The product must be installed by a licensed, authorized service technician or contractor. Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, grease fires, hostile environments, accident, alterations, abuse or neglect and parts installed from other manufacturers will nullify this warranty. Discoloration to plastic parts from chemical cleaners or UV exposure is not covered by this warranty.
This limited warranty further does not cover any scratches, dents, painted finishes, corrosion or discoloring by heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, nor any components used in the installation of the product.
Should deterioration of parts occur to the degree of non-performance (rusted through or burnt through) within the duration of the warranted coverage, a replacement part will be provided.
All parts replaced under the Limited One Year Warranty Policy are subject to a single claim.
NAPOLEON will not be responsible for the installation, labor or any other costs or expenses related to the re-installation of a warranted part, and such expenses are not covered by this warranty.
Notwithstanding any provision contained in this Limited One Year Warranty, NAPOLEON’s responsibility under this warranty is defined as above and it shall not in any event extend to any incidental, consequential, or indirect damages.
NAPOLEON neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
NAPOLEON will not be responsible for: over firing, blow outs caused by environmental conditions such as strong winds, or inadequate ventilation,
Any damages to the product due to weather damage, hail, rough handling, damaging chemicals or cleaners will not be the responsibility of NAPOLEON.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from NAPOLEON.
NAPOLEON reserves the right to have its representative inspect any product or part prior to honoring any warranty claim.
NAPOLEON shall not be liable for any transportation charges, labor costs, or export duties.